BD Romiyo – Privacy Policy & Data Protection

BD Romiyo (bdromiyo.bet) takes your privacy seriously. This Privacy Policy explains what information BD Romiyo collects about you, why it is collected, and how it is kept secure.

By using our platform, you agree to this Privacy Policy. Your relationship with BD Romiyo is built on trust, and that is something we will never compromise.

This Privacy Policy applies to the BD Romiyo website, mobile app, and all associated digital services. For any questions, you can reach us at support@bdromiyo.bet.

BD Romiyo collects two types of information — what you provide directly, and what is gathered automatically when you use the platform.

Information Provided Directly by You:

• Name, mobile number, and email address (provided at registration)
• Date of birth and address (for age and identity verification)
• National ID or passport number (for KYC verification)
• Payment details — mobile banking number (Mobile Pay, Nagad, Rocket)
• Messages and complaint details submitted to support

Automatically Collected Information:

• IP address and device type (phone/tablet/computer)
• Browser type and operating system
• A log of which pages you visited on the platform and how long you spent on each
• Betting history and transaction details
• Cookies & session data

BD Romiyo uses your information only for specific, legitimate purposes. We never use your data for anything unrelated to your experience on our platform.

• Account Management: For registration, login, and identity verification.
• Payment Processing: To process deposits and withdrawals securely.
• Service Improvement: Usage pattern analysis to enhance your platform experience.
• Security Assurance: To detect fraud, multiple accounts, and irregular activity.
• Contact & Support: To resolve issues and send notifications and important updates.
• Personalised Offers: To show you promotions and bonus offers tailored to your preferences.
• Legal obligation: To comply with applicable laws and the requirements of regulatory authorities.

BD Romiyo does not generally share your information with third parties. However, in the limited circumstances below, certain information may be shared with partners:

• Payment Processors: Mobile banking providers such as Mobile Pay, Nagad, and Rocket — solely for processing payments.
• Game Providers: The relevant gaming company for Live Casino or slots games — for game operation purposes only.
• KYC verification service: Authorized third parties for identity and age verification.
• Legal Authorities: When required to share information under a court order or government directive.
• Fraud Prevention: Data required for the anti-fraud system.

All partners working with BD Romiyo are bound by confidentiality agreements and may only use data for specified purposes.

BD Romiyo uses cookies on its website and app. Cookies are small data files stored in your browser that help improve our services.

• Essential Cookies: Maintaining your login session and remembering language preferences. These cannot be disabled.
• Functional cookies: Remembers your preferred games and how you like to view your balance.
• Analytics cookies: To understand which features are used most and improve our services accordingly.
• Security Cookies: To detect fraud and keep your account secure.

You can delete cookies or block new ones at any time through your browser settings. Please note that doing so may affect the functionality of certain platform features.

BD Romiyo uses industry-leading technology to safeguard your data. Our security infrastructure is multi-layered and continuously upgraded.

• 256-Bit SSL Encryption: All data transfers are fully encrypted.
• Firewall Protection: An advanced firewall is active to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security can be added to your account.
• Real-Time Monitoring: 24/7 monitoring for suspicious activity.
• Limited Access Policy: Only authorised staff can access data on a need-to-know basis.
• Regular Security Audits: Periodic audits conducted by third-party security experts.

BD Romiyo believes you should have full control over your own data. You may exercise the following rights at any time:

• Right to access your data: Submit a request if you'd like to see what information we hold about you.
• Right to Rectification: Contact support to update any incorrect or outdated information.
• Right to Erasure: You may request that your personal data be deleted when closing your account (except where retention is required by law).
• Right to object to processing: You can opt out of marketing communications at any time.
• Right to Data Portability: You can request a copy of your personal data at any time.

To exercise any of these rights, email us at support@bdromiyo.bet. BD Romiyo will respond within 30 days.

BD Romiyo's services are intended exclusively for users aged 18 and above. We never knowingly collect personal information from minors.

• Age is verified at the time of registration.
• Any account registered by someone under 18 will be permanently closed.
• If we become aware that data belonging to a minor has been collected, it will be deleted immediately.

BD Romiyo retains your data only for as long as necessary. Different retention periods apply depending on the type of information:

Data is securely deleted once the retention period expires. Certain information may need to be kept longer due to legal obligations.

BD Romiyo may update this privacy policy due to service improvements or changes in applicable law. If changes are made, we will notify you in the following ways:

• A message will be sent to your registered mobile number.
• You will be notified by email.
• A notice of updates will be displayed when you log in to the platform.
• The update date at the top of this page will be revised accordingly.

For major changes, you will be notified at least 15 days before they take effect.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact BD Romiyo:

• Email: support@bdromiyo.bet
• Live Chat: 24/7 support available once logged in to the platform.
• Response time: 24 hours for general enquiries; 30 days for data rights requests.